Friday, August 4, 2017

NorthBay Delivering Tips for Parents



Signing Up is Easy, Service is Free for All

NorthBay Healthcare is joining forces with a Boston-based health technology company to create “Baby Steps by NorthBay,” for new and expectant families.

Using UbiCare’s SmarteXp solution, NorthBay will deliver health education and support from pregnancy through a child’s third birthday on patients’ smart phones and computers through mobile-optimized texts and emails. Families can sign up to receive this service by visiting NorthBay.org/Cherish.

Each message is customized to coincide with milestones in a child’s development. That means parents with newborns receive information about caring for a newborn while parents with toddlers will receive relevant information on their age and stage. Recognizing that patients in all demographics are increasingly using smartphones as their primary means of online access, NorthBay leaders expect Baby Steps will better engage patients in their health care.

“Patients will have the choice of connecting with NorthBay by email or text, with both options optimized for mobile viewing,” said Sarah Jewel, director of Business Development.

NorthBay Medical Center was designated as Baby Friendly in 2014 and Baby Steps will be used to educate patients on exclusive breastfeeding and to provide staff with on-demand access to training that aligns with the World Health Organization’s 10 Steps to Successful Breastfeeding.

“As the region’s only locally based, locally managed nonprofit health care organization, we strive to ensure that local residents remain near home for most of the health care they’ll need in their lifetimes,” said Jewel. “Staying connected to our patients after they deliver here and in their everyday lives extends our quality care outside the hospital.” NorthBay is particularly focused on improving access to care as part of its ABC Prenatal Program, which provides personalized pre- and postnatal resources in both English and Spanish for pregnant women with limited or no health insurance.

“With the ability to easily translate care messages into Spanish and other common languages, Baby Steps will be an invaluable addition to our network of services,” said Jewel.

NorthBay also plans to use SmarteXp to help increase vaccination rates among children, from newborns to age 3.

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