Founded in 1979, BSM specializes in Commercial janitorial, Building Repairs, Landscape maintenance, and full Construction services. Our technicians do not perform multiple services, they specialize in the trade of the division in which they are trained and proficient. BSM serves a variety of facilities and commercial real estate properties throughout Northern California and Nevada.
Our Services Include:
- Facility Repair & Maintenance
- Retail Center Maintenance
- Artificial Turf
- Construction Clean-Up
- Parking Lot Sweeping
- Engineering Services
- Transportation Services
QUALITY SERVICE AND CUSTOMER SATISFACTION ARE BSM'S PRIMARY FOCUS.
- Our steps to achieve quality include:
- Listening well and fully understanding our clients needs and expectation
- Perform regularly scheduled walkthroughs and quality control audits
- Provide proper training upon hiring as well as throughout the employer/employee relationship
- Provide our operations staff with walkthrough results and punch list items to act upon
CLIENTCOM ONLINE CUSTOMER SERVICE
We use technology to provide our customers with value added service.
BSM's ClientCom system means customers can log on to their account at bsminc.com and request a special service work order, issue a corrective work order, notify us of new vacancy or occupancy, or request a proposal.
Customers can also view complete work order histories and see other up-to-the-minute information.
BSM goes beyond satisfactory performance by documenting all cleaning deficiencies (and successes) on our quality inspection report form.
The results are entered into a database where they are used to assess performance, track trends and help us improve your service.
Employees' performance is closely monitored to assure that service expectations are met or exceeded.
This system supports frontline employees, promotes efficiency, and aids our operations staff in ensuring our services are operating smoothly.
We are especially proud of our quarterly employee recognition program, safety performance incentive program, performance appraisals, and our "Job Well Done!" instant recognition program.
Frequent communication and customer follow up is a key element of our Quality Management System.
We make it easy to communicate with us, using log books, mobile e-mail, two-way radios and cell phones provided by BSM, an account manager is just a call away and always immediately available to handle your service requests.
Another effective way for our customers to have a voice is through our Customer Satisfaction Survey, which we use to measure your quality perceptions of our work. By tracking service responses, we can implement preventive/pro-active measures to further enhance our performance.