About Western Health Advantage:
Great Balance of Value and Coverage
As a not-for-profit health plan created by local doctors and their hospitals, Western Health Advantage offers a refreshing alternative to the expensive bureaucracy of national HMOs.
Fifteen years ago, UC Davis Health System, Dignity Health and NorthBay Healthcare System came together to create a health plan to offer clear value in quality care for the people who live and work in Northern California. And this care starts with the exceptional range and reputation of our health care providers.
Access to Quality Doctors and Hospitals
With WHA, you have access to award-winning programs for cancer treatment, a nationally-ranked children's hospital, heart and stroke centers with "Gold Seals of Approval" and top-ranked medical groups. We are here to bring you easier access to care, that's why our members can choose from over 2,800 primary and specialty care providers and 15 hospitals in Northern California.
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Choices and Flexibility
Our members have more choices because they aren't locked into one medical group for specialty care.
With our unique Advantage Referral program, you'll have the flexibility to choose from almost any specialist in our entire network, not just within your particular medical group.
All HMOs let you pick a PCP from the groups in its network. The trouble starts when you need a referral to a specialist. You're usually restricted to a specialist who is in the same medical group as your PCP. At Western Health Advantage, we want you to receive the care you need, when you need it.
That kind of choice and flexibility is why more than 92,000 members trust Western Health Advantage for their health coverage.
Personal Customer Service
You'll be supported by a local, personal customer service team dedicated to answering your calls within 30 seconds.
Yes, real people will be with you every step of the way, answering all your questions and taking care of your needs. Don't just take our word for it. The California Office of the Patient Advocate releases an annual Health Care Quality Report Card, assessing California health plans for quality of services. At Western Health Advantage, we are proud of how our members rate our health plan.**
As a member of WHA, you'll have an abundance of resources available to you 24/7 through your customized, secure Personal Access account online at westernhealth.com.
Day or night, you'll have access to your plan materials, the ability to change your PCP, order/print replacement ID cards and much more.
The Health Plan that Actually Makes People Feel Good
WHA gives our members the added peace-of-mind that comes from travel assistance from Assist America®. Anytime you travel 100 miles or more away from home - even in a foreign country - you are eligible for Assist America's assistance services, such as medical consultation and referrals, care of a minor child, lost luggage or document assistance, and other vital services that may arise while traveling.
Note: As part of your plan, urgent care and emergency care services are covered wherever you are in the world.
Our members have the added benefit of an online wellness program. HealthyroadsTM provides our members with a personalized health assessment, meal/nutrition planner, fitness and wellness trackers, e-coaching, articles and a variety of other tools to help you reach your health goals. In addition to receiving standard advice for medical issues, our members have access to registered nurses - all day, every day - who are ready to answer your specific questions on general health and wellness, including direct referrals to disease management nurses.
Note: Bilingual services are available upon request.
If this sounds like something you'd like in a health plan, give us a call at 888.499.3198.
** 2012 Health Care Quality Report Card (based on 2011 data), Office of the Patient Advocate. Complete report at opa.ca.gov